Privacy Policy Overview
Your privacy matters to Sparkle & Surf Property Care Services. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have when you request an estimate, use our services, visit our website, or communicate with us.
Residential & Construction
Information Collection
Personal Information and Contact Details
We may collect personal information you provide to us, including your name, email address, phone number, service address, billing information, and other information needed to respond to inquiries, prepare estimates, schedule services, or manage your customer account.
Service Location and Project Scope
We may collect information about the property to be serviced, including the service location, property size, cleaning frequency, current condition, requested services, access instructions, project scope, and other details you provide during an inquiry, estimate, walkthrough, or service visit.
Communications and Photos
We may retain records of communications related to estimates, scheduling, service requests, property conditions, and completed work. We may also take photos of service areas for quality control, condition documentation, property protection, and service records. Identifiable customer or property photos will not be used for public marketing without appropriate permission.
EMAIL COMMUNICATIONS
Marketing Emails & Offers
If you separately choose to receive marketing communications, we may use your email address to send occasional cleaning tips, company updates, service information, promotions, and special offers from Sparkle & Surf Property Care Services.
Marketing participation is optional and is not required to request an estimate or purchase cleaning services. You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.
Unsubscribing from marketing emails will not prevent us from sending service-related communications that are necessary to respond to an active inquiry, estimate, appointment, payment, or customer relationship.
When We Share Information
INFORMATION SHARING
We do not sell or rent personal information.
We may share information with trusted service providers that help us operate our business, such as scheduling, payment processing, communications, website hosting, advertising, email marketing, accounting, and other business-support services. These providers should receive only the information reasonably necessary to perform their services.
We may also disclose information when required by law, to protect our legal rights, or when reasonably necessary to protect the safety or property of our customers, team members, or business.
Online Information
DATA PROTECTION
When you visit our website or interact with our online advertising, certain technical information may be collected automatically by our website platform, analytics providers, advertising platforms, or similar technologies. This may include information such as browser type, device information, pages visited, referral source, and interactions with our website or advertisements.
We may use this information to understand website performance, improve our marketing, measure advertising results, and improve the customer experience.
Your Information
YOUR CHOICES
You may contact Sparkle & Surf Property Care Services to request an update or correction to information you have provided, ask questions about how your information is used, or request that we stop sending marketing communications.
You may unsubscribe from marketing emails at any time. We may still retain information when reasonably necessary to complete an existing service request, maintain required business records, resolve disputes, or comply with applicable obligations.
Data Handling
Usage and Sharing
We use the information we collect to respond to inquiries, prepare estimates, schedule and provide services, communicate about appointments and projects, process payments, maintain customer records, improve our operations, address service concerns, and protect our customers, team, and business.
Information submitted through an estimate or service request is primarily used to respond to and manage that request.